Marvin is committed to bringing you products of the highest quality and value. Our made-to-order manufacturing philosophy is one example of our commitment. Our warranty, another.
CURRENT WARRANTY INFORMATION
All windows and doors made by Marvin are covered by a limited warranty guaranteeing they’ll remain free from defects in manufacturing, materials, and workmanship for up to 10 years from the purchase date. Marvin also offers a special 20-year warranty on our insulating glass, protecting it against visible obstruction caused by a failure of the insulating glass air seal.
PAST WARRANTY INFORMATION
If you have a warranty claim, please contact the retailer from whom you purchased your Marvin window or door products, as they are near you and familiar with your purchase and/or project. Please provide the retailer with the serial number found on your Marvin window or door products. For more details, see How to Identify Marvin Products.
If you purchased Marvin products through a builder or a remodeler, you may need to contact them to find out the name and location of the Marvin retailer with whom they placed your product order. If you cannot determine the name of the retailer or distributor, search the Marvin retailer locator or call 1-800-346-5128 to find the one nearest you.
The retailer’s service representative will help diagnose the problem and determine if the parts are covered under warranty. If repair or replacement of materials is required, there may be charges for parts or labor.
If after 5 days, your local Marvin retailer or distributor has not responded to your claim, please send a written complaint to:
MARVIN WINDOWS AND DOORS
PO BOX 100
WARROAD MN 56763
Please include the following information in your letter:
- Your name, address and day-time phone number, including area code
- Date you purchased your product
- Marvin serial number
- The name of the retailer or distributor from whom you purchased your Marvin windows and doors
- Specific description of problem or defect
- Action that you've taken or contact you've made with your local retailer or distributor
Once we receive your letter, Marvin Windows and Doors will respond to your claim within two working days.
REGISTER YOUR MARVIN PRODUCTS
Thank you for registering your recent purchase of windows and patio doors.As a result of registering your products, you will receive a copy of the Marvin Owner's Manual. This informative brochure includes general information on cleaning, answers to common window and door questions and many other helpful hints.There are three ways to register your Marvin products:
- Complete an online registration
- Call Marvin at (800) 533-6898 (US only)
- Return the Warranty Information Form included with your Marvin windows and doors via postal mail. This detachable Form can be found on the back page of the Installation Instructions delivered with your Marvin products.
Marvin respects your privacy. Marvin will not share, rent or sell any information you provide as part of the warranty registration process.
HOW TO IDENTIFY A MARVIN WINDOW OR DOOR
Manufactured after November 2003
Marvin products manufactured after November 2003 feature a laser etched logo and product identifiers. The etching is found on the interior of the glass, in the corner of the window sash or door panel.
This etching contains the following information:
|Glass manufacturer-Plant Year
|IG glass certification abbreviations
||MARVIN WINDOWS AND DOORS|
When contacting a Marvin retailer regarding a service request or warranty claim, please provide them with the product’s serial number. It is used to validate that the product was manufactured by Marvin and to retrieve original order information that can be helpful when servicing your window or door.
Manufactured before November 2003
For window products manufactured before November 2003, examine the silver-colored spacer bar between the panes of insulating glass. The spacer bar runs along the outside perimeter of the glass. If the product was manufactured by Marvin, the spacer bar will bear an engraving that displays the Marvin name, and the last two digits identify the year of manufacture. The engraving may appear at any point around the perimeter of the glass.
MARVIN IGICC@CBA 1-96
A Marvin swinging or sliding door can be identified by its beige Ultrex sill. Ultrex is not metal or vinyl. It is a pultruded fiberglass material with superior strength and durability.